CWS/CMS Customer Relations Support

The Customer Relations Team  provides customer support for all 58 California Counties' CWS/CMS Users, as well as sponsors and stakeholders of the CWS/CMS application. We manage the communication infrastructure that assures Child Welfare Staff are provided with consistent and reliable information regarding CWS/CMS. They System Support Consultants are assigned CWS/CMS County assignments and also provide various customer services in support of the CWS/CMS Application.

Our primary goals are to:

• Ensure consistent, effective and timely communication to the Counties.
• Ensure the CWS/CMS applcation meets the Counties' business needs.