Welcome to Child Welfare Services / Case Management System

CWS/CMS Bulletin - Release 7.2 and Interim Release 7.2.0 (30-Day Reminder)


Date: 10/9/2014
Title: Release 7.2 and Interim Release 7.2.0 (30-Day Reminder)
What is Impacted: CWS/CMS Application
Describe Impact:

Release 7.2 and Interim Release 7.2.0 will be implemented on Saturday, November 15, 2014.
The application outage begins on Saturday, November 15, 2014 at 3:00 am, and will continue until Saturday, November 15, 2014 at approximately 11:30 am.  Users will not be able to access the CWS/CMS application during this period.  All code will be delivered beginning Saturday, November 15, 2014 and should be available to counties as of Saturday afternoon at 3:00 pm, November 15, 2014.  Customer support will be available from the IBM Helpdesk at (800) 428-8268.

Coex County Users
Follow instructions provided by county IT staff.

Dedicated County Users
Before 11/15, dedicated county users should do both of the following:

1. At least one time in the two weeks prior to Release 7.2 Implementation:
  • Log out of Windows (via log off, restart or shut down). When logging back in during that time, the R7.2 cwscms.msi file will be copied to the workstation via the login script where it will await installation on 11/15.

  • AND
    2. As users leave the night before R7.2 implementation:
  • Log off the CWS/CMS application and county LAN, but leave the workstations powered on, so the installation can complete automatically over the weekend.

  • NOTE:  If these steps are not followed before 11/15, then there will be some delay in making the workstation current. Installation will take place the next time the workstation is powered on following the weekend, but users will need to avoid starting CWS/CMS while waiting and responding appropriately to prompts. Before Release 7.2 is installed, attempts to start CWS/CMS will fail, and while the corresponding error message is on-screen it actually prevents installation. Users should click OK on the message, and wait for the prompts. Alternatively, if the user will be away from their desk for an extended time, log off of Windows but leave the workstation powered on, to allow automatic installation without prompting.

    Starting on Friday, November 14, 2014 at 6:00 pm, through 3:00 am on Saturday, November 15, 2014, users will not be able to reinstall Release 7.1.1 from the application servers.  However, users will continue to be able to connect to the CWS/CMS application and operate normally until the outage begins at 3:00 am.
    Remote users should plan to bring their workstations into the office on Monday 11/17 to complete their installation.  It is not necessary for remote users to bring their workstations into the office prior to the release weekend.
    Additional Information
    Additional R7.2 information is located on the CWS/CMS website at the following locations:

    • Bulletins:  CWS/CMS Homepage>Releases>Current Code Release-7.2
    • All Other R7.2 Information:  CWS/CMS Homepage>County Info>County Logon>Code Release Secure Site

    Since this is a major release, the CWS code tables will be refreshed.  As long as users are logging into the CWS Application regularly, this code table refresh will not impact counties.  This will impact newly imaged machines that will receive the newer code table.   Dedicated counties do not need to take any action.

    CO-EX COUNTIES – SPECIAL NOTE

    The new code tables need to be replicated to county servers.  Counties should already have a process in place that updates county workstations from county servers.  These files are to be delivered to the workstations only if the code tables are newer than what the workstations already have.


    When: November 15, 2014
    Start Time: 3:00 AM
    End Time: 3:00 PM
    Duration: 12 Hours

    Who is Impacted: All CWS/CMS Users
    Why: R7.2 New code delivery

    Contact Name: Ben Ampong
    Contact Email: Ben.Ampong@osi.ca.gov
    Contact Phone: (916) 263-5639