Welcome to Child Welfare Services / Case Management System

CWS/CMS Bulletin - Release 8.16 and Interim Release 8.16.0 (3-Day Reminder) Bulletin


Date: 10/13/2021
Title: Release 8.16 and Interim Release 8.16.0 (3-Day Reminder) Bulletin
What is Impacted: CWS/CMS Application
Describe Impact:

Release 8.16 and Interim Release 8.16.0 will be implemented on Saturday, October 16, 2021.

The application outage begins on Saturday, October 16, 2021 at 5:00 AM, and will continue until approximately 11:00 AM. Users will not be able to access the CWS/CMS application during this period. All application updates will be applied during this outage and should be available to counties as of Saturday afternoon at 11:00 AM, October 16, 2021.

Note: Business Objects will be unavailable from approximately 8 AM to 11 AM while the Release 8.16 updates are being applied.

Customer support will be available from the IBM Helpdesk at (800) 428-8268.

Coexistent county CWSCMS.MSI file availability:

The CWSCMS.MSI file was made available on Wednesday, October 6, 2021 for technical staff to begin testing the installation of the release. The code is located on the CWSDFSr share in the following location:

  • \CODEDIST\Staging\R816

Dedicated County CWSCMS.MSI file delivery:

By Wednesday, October 6, 2021, dedicated county users should have started seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R816 folder. This file must exist on the workstation for the installation of Release 8.16 to take place on or after October 16, 2021.

Dedicated County users should do the following on the night before the release:

  • Restart (reboot) the workstation and log into Windows (aka the "welcome screen").
  • Restart again and do not log into Windows.
  • Leave the workstation powered on.

When: October 16, 2021
Start Time: 5:00 AM
End Time: 11:00 AM
Duration: Six (6) hours

Who is Impacted: All CWS/CMS Users
Why: R8.16 New code delivery

Contact Name: CWDS Customer Relations
Contact Email: CWS_CustRel@osi.ca.gov
Contact Phone: